D Collaboration Express and NIS Petrol-Paketomati, innovative service company D Express

With the desire to improve its services and provide its customers with innovative solutions that are available at major courier services in the world, D Express, in cooperation with NIS Petrol and Gazprom gas stations, has developed a new service - Paketomat.

When asked what a parcel machine is, the explanation is the easiest to understand - what is an ATM for money, is a parcel machine for packages.

In order not to limit their clients in terms of time when delivery is possible, D Express allowed them to declare that they want to pick up their package at one of the 30 locations of NIS gas stations in Belgrade. All the data needed by the client to download the package are sent to the mobile phone, and instructions for use are displayed on each package machine.

D Express points to the simplicity of this service:

- state that you want to pick up your package at one of the 30 package machines throughout Belgrade;

- you will receive an identification code and instructions for downloading the package;

- follow the steps listed on the parcel machine;

- if you need to pay for the goods, ie. in the case of cash on delivery, you pay for the goods at the cash desk of the NIS gas station in cash or by card;

- your box on the parcel machine opens and you pick up your package.

- Gas stations have proven to be the best solution for this type of service. In addition to the fact that they are in busy locations and have working hours of 24 hours, a large number of citizens already need to stop by, so that they would not pick up their shipment at the same cost. From the moment our courier leaves the shipment in the parcel machine, the recipient receives information on how long it will be waiting for him at that location. That way, the recipients have more time to organize, and they can use the period of departure or return from work to pick up the shipment, without worrying whether they left a home address for delivery, and they are at work and there is no one to wait for the courier - they say in the company D Express and add:

- It is not strange for us to be the first on the market with innovative solutions and services, and this is something completely new in our country. The period of launching the service coincided with the virus epidemic, so it is even useful that people can pick up their shipments without contacting the courier. It takes some time for customers to get used to this possibility, but as the new service already met with positive reactions at the beginning and was well received by recipients, by the end of the year parcel machines will be installed at 30 new locations in Novi Sad. Nis, Kragujevac, Cacak and Pancevo. Our intention is to cover the whole of Serbia with Paketomats and to make it a dense network that will be easily accessible to end users.

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